Earline Savoy
Upper Marlboro,Maryland
Summary
Healthcare operations and medical records professional supporting federal healthcare and hospital environments through compliance monitoring, records management, data tracking, and stakeholder coordination. Maintains accurate documentation, identifies discrepancies, prepares reports, and follows through on corrective actions while using advanced Excel and Microsoft Office tools to support daily operations and leadership decisions.
Overview
11
11
years of professional experience
Work History
Communication Operator / Hospital Operations Support
WHITE OAK MEDICAL CENTER
Silver Spring, MD
04.2019 - Current
- Provided administrative and customer service support to patients, physicians, employees, and hospital departments in a fast-paced healthcare setting.
- Documented and directed time-sensitive requests to clinical and administrative personnel, ensuring prompt resolution of issues.
- Acted as central communication point supporting coordination across multiple hospital departments.
- Monitored switchboard lines and transferred urgent calls to nursing and emergency units.
- Executed overhead pages to promptly alert staff of critical information and medical alerts at White Oak Medical Center.
- Coordinated emergency code notifications with security, nursing, and clinical teams.
- Maintained confidentiality and professionalism while managing sensitive information and urgent operational matters.
- Worked with staff across departments to resolve issues and support efficient hospital operations.
- Collected and confirmed information, recorded issues, coordinated follow-up, and kept accurate logs of operational activity.
- Used daily system logs to document production information and discussed issues with management.
Medical Records Technician / Medical Records Analyst
WALTER REED NATIONAL MILITARY MEDICAL CENTER
Bethesda, MD
01.2016 - Current
- Provide comprehensive administrative and operational support in a complex federal healthcare environment requiring strict compliance with policies, procedures, directives, documentation standards, and regulatory requirements.
- Review records, documentation, and supporting information for accuracy, completeness, consistency, and compliance with established requirements.
- Analyzed operational and administrative data to identify discrepancies, trends, process deficiencies, workload issues, and compliance risks, coordinating resolutions to improve compliance and operational effectiveness.
- Supported quality assurance and audit activities through detailed reviews, identifying discrepancies and validating documentation to ensure compliance and improve accountability.
- Track outstanding deficiencies and corrective actions, follow up with responsible personnel, document status, and communicate unresolved issues to appropriate stakeholders.
- Research and interpret policies, procedures, and organizational guidance and communicate requirements, changes, and corrective actions to employees, providers, leadership, and administrative stakeholders.
- Prepared summaries, reports, and management information for leadership, facilitating informed decision-making and enhancing operational oversight.
- Coordinate with multiple departments and stakeholders to implement procedural changes, resolve operational issues, and maintain continuity of operations.
- Provide technical assistance and training to employees regarding automated systems, documentation requirements, policies, procedures, and workflow changes.
- Administer sensitive and confidential information according to federal healthcare regulations. in accordance with federal healthcare privacy, records-management, and organizational requirements.
Education
MBA - Business Administration / Project Management
STRAYER UNIVERSITY
Suitland, MD10-2028
Bachelor of Arts (BA) - Business Administration
STRAYER UNIVERSITY
Suitland, MD01-2024
Associate of Arts (AA) - Business Administration
STRAYER UNIVERSITY
Suitland, MD01-2023
Skills
- Healthcare/Government Systems: MHS GENESIS CHCS Electronic Record Management ATAAPS DMHRSi ADS ACT
- Records management
- Healthcare administration
- Emergency response coordination
- Project management
- Administrative & Analytical: Data Analysis Reporting Tracking & Reconciliation Compliance Monitoring Compliance Auditing Process Improvement Research & Analysis Documentation Management Workflow Management Database Management 65 WPM
- Microsoft Office: Advanced Excel Word PowerPoint Access Outlook SharePoint Microsoft 365 Teams
CORE COMPETENCIES
Contract & Administrative Support Contract Documentation Policy & Regulatory Compliance Procurement Support Budget & Expenditure Tracking Excel Tracking & Reconciliation Data Analysis Contract/Narrative Review Records & Documentation Management Reporting & Metrics Quality Assurance Compliance Monitoring Research & Analysis Process Improvement Change Management Vendor/Stakeholder Coordination Corrective Action Tracking Workflow Management Confidential Information Management Microsoft Office
SELECTED QUALIFICATIONS
- Administrative & Contract Support: Strong administrative background supporting complex federal and hospital operations, including documentation control, tracking, compliance monitoring, issue resolution, stakeholder coordination, and management reporting.
- Compliance & Regulatory Requirements: Experienced researching, interpreting, documenting, and communicating policies, procedures, directives, and regulatory requirements. Strong ability to identify compliance gaps and coordinate corrective actions.
- Data, Excel & Expenditure Tracking: Advanced Microsoft Excel capabilities, including development of function-driven spreadsheets, tracking tools, reports, data reviews, and management summaries. Experienced analyzing data to identify discrepancies, trends, workload issues, and process gaps.
- Documentation & Records Management: Extensive experience maintaining accurate records, supporting audit readiness, validating documentation, tracking outstanding requirements, and organizing information for leadership review.
- Analysis & Problem Resolution: Skilled in reviewing complex information, researching issues, identifying root causes, resolving discrepancies, and communicating findings and recommendations to appropriate stakeholders.
- Stakeholder & Vendor Coordination: Experienced coordinating with employees, providers, leadership, administrative departments, and external/internal stakeholders to resolve issues, communicate requirements, and support continuity of operations.
- Change & Process Management: Experienced supporting implementation of procedural changes, updating workflows, providing employee guidance and training, monitoring results, and identifying opportunities for process improvement.
Timeline
Communication Operator / Hospital Operations Support
WHITE OAK MEDICAL CENTER
04.2019 - Current
Medical Records Technician / Medical Records Analyst
WALTER REED NATIONAL MILITARY MEDICAL CENTER
01.2016 - Current
MBA - Business Administration / Project Management
STRAYER UNIVERSITY
Bachelor of Arts (BA) - Business Administration
STRAYER UNIVERSITY
Associate of Arts (AA) - Business Administration
STRAYER UNIVERSITY